Nordnet is a leading pan-Nordic digital platform for savings and investments. Ever since we started 25 years ago, our purpose has been to democratize savings and investments. Through innovation, simplicity and transparency, we challenge traditional structures, and give private savers access to the same information, tools and services as professionals.

We are now looking for a new colleague to join our team as Customer Operations Officer at Nordnet Bank. This role is perfect for you who have a high level of ambition, are structured and efficient with an analytical mindset.

This is part of the role

Customer Operations is responsible for the manual customer life cycle for all Nordic customers. In all our areas, we ensure that we have the correct customer data on our customers based on current regulations, above all within the Money Laundering Act (AML) and tax legislation. We work with, among other things, the following areas:

• Onboarding of new customers: including checks as “know your customer” (AML/KYC) and registration of new customers where we also identify high risks and deviations
• Management of existing customers: follow up, check and update customer data (so that we meet our requirements as a financial institution)
• Offboarding: Termination of accounts and handling of e.g. estates, terminations and bankruptcy proceedings.

You and your colleagues rotate between all areas of responsibility so that you build up a wide range of skills and can contribute where needed. We constantly strive to improve and to make our processes automated and even more efficient, which requires a high technical understanding and a genuine interest for systems and atomization.

This is you

To succeed in this role, we believe that you take great pride in your work, are curious and continuously want to learn and grow. We believe that you are structured and careful with details as well as committed and result oriented. You get energy form being in an environment with variety and change and want to be part of building efficient and scalable processes.

As a Customer Operations Officer you

• Probably have a degree, or equivalent, in Business Administration, Economics or similar
• Have at least a couple of years of experience in administrative work, preferably in banking and finance, 
• Are fluent in Finnish and English
• Are a true team player that likes to share knowledge with your colleagues
• Find the customer important and appreciate working closely together with the team and towards stakeholders
  

This is us

We offer you the opportunity to work in a great team within a friendly Nordic environment with a strong focus on innovation, product development and technology. 

We are currently building a world-class customer experience and have a vision to become the number one choice for savings and investments in the Nordic countries. Our ambitions are high and you will embark on a fast and challenging journey within a tight team of sharp and committed colleagues. At Nordnet, there is great potential for development and opportunities to redefine the financial world.

We are 800 employees in Stockholm, Oslo, Helsinki and Copenhagen. 

Learn more about Nordnet on our corporate site and in our brand movie This is Nordnet, that describes our identity.

You can also visit us on  www.nordnet.se, www.nordnet.no, www.nordnet.dk and www.nordnet.fi

Questions & Application

If you have questions, please contact Louisiana Bazurto, Manager Customer Operations, louisiana.bazurto2@nordnet.se

Apply today by using the button below – we will start interviewing immediately. 

Please note that we do only accept applications through our recruitment system, hence no email applications will be considered.

We want to inform you that Nordnet conduct credit and background checks on the final candidate.

We look forward to receiving your application!